AK Care Policy

The online world offers tremendous convenience, but also carries risks for privacy. AK Care compiles a huge array of personal information about you including demographic info, e-mails and messages, medical records and is strict and accountable for the privacy; However, according to the Personal Information Protection and Electronic Documents Act (PIPEDA) governed by The Office of the Privacy Commissioner of Canada, your personal information is only collected, used and disclosed with your knowledge, and often your consent, for legitimate purposes. It is also stored, shared and disposed of in a way that keeps it secure and confidential.

Information will be collected by our staff in a sensitive manner and only to the amount necessary for our service. We keep your personal information as accurate, complete and up to date as necessary in our secure Electronic Medical Record with back-up; Please inform us of any changes to your personal information upon arrival at the clinic or call after any changes.
If you have concerns about the personal information handling practices of us, your first step should be to bring it to our attention. In many cases, the concern can be handled by us quickly and effectively. Second step will be to contact Office of the Privacy Commissioner of Canada.

Toll-free: 1-800-282-1376 Office of the Privacy Commissioner of Canada 30 Victoria Street, Gatineau, Quebec, K1A 1H3
Online resources: www.priv.gc.ca

Clinic hours/days:

Our pride is to respect our patients’ time, but due to unpredictable circumstances we may need to change the hours. We see our clients only with prior consultation. Days of our clinic changes as our physician does not do cosmetic procedures every day.

Communication:

Text messages and website email can be used for booking, confirming, rescheduling or cancelling appointments. We may not be able to reply to your emails immediately, so we are grateful that you give us some reasonable time for contacting you. Unfortunately, we are unable to attend to your phone calls at the moment as we do not have a full-time receptionist.

Consultation:

As with cosmetic procedures not being covered by provincial health programs or insurances, we also have a $100 consult fee for our cosmetic treatments which can be credited towards some procedures like fillers, threads, neurotoxins, and Belkyra if performed within maximum of 1 month after the consult. The consult fee is non-refundable even if a client is not considered a good candidate for the procedure.

Appointments:

Courtesy reminding email and/or text message are sent to our clients before their schedule appointments. It is extremely important that all patients honour their booked appointment times. Failure to do so deprives other patients from receiving needed care in a timely fashion. Our policy stipulates that failure to give sufficient notice to keep a scheduled appointment (24hrs notice) will result in a fee being charged at $100. Patients who arrive more than 15 min late to their scheduled appointment may not be seen and may be asked to reschedule their appointment to a different day. The no show fees (same as above) will also apply.

Clinic Experience:

We are located inside a medical clinic called Howden Medical Clinic.You will see our staff before seeing our physician. Your confidentiality is a priority to us; However, you may be asked by staff about your identification. Some forms will be provided to you to fill upon your arrival including and intake form, and consent forms that need to be filled out before your consultation/treatments.